Mules Ortensia Zoccolo Platform

Note:  There are no returns or refund on Jewelry, Sunglasses, or Headbands. They are considered final sales. 

We offer a 10-day return policy to our warehouse, counting from the day the package is delivered to the you. To ensure a smooth return process, please keep these guidelines in mind:

To initiate a return, simply reach out to us to check the address where to ship the item. Email customercare@mygotobrands.com and instructions will be sent to you. Ship the return back within 10 days of receiving your order, and make sure to use a shipping method with an active tracking number. It's necessary to use DHL, UPS or FedEx for the return. Once you have the tracking number, please email it to customercare@mygotobrands.com.  Such E-Mails should include the product name, tracking number, date of purchase, along with the choice of reimbursement method.

In addition, please note that any return coming from outside the European Union  has a fixed customs administration fee of €27 which will be deducted from the refund. You will pay for the return shipping fees and custom duty up to 27 euros (for non-EU countries).

Once the item is received, we'll refund the item's cost. You will pay for the return shipping fees and custom duty up to 27 euros (for non-EU countries).

We offer a 10-day return policy to our warehouse, counting from the day the package is delivered to the you.  

If you want to return the order because we have sent the wrong size/product or the product is damaged, you will pay for the return shipping fees and custom duty up to 27 euros and we will reimburse for return shipment. No restocking fee will be charged. Customer must provide photographic evidence of any defected products.

You can reach out to us to check the address where to ship the item. It's necessary to use DHL, UPS or FedEx for the return. Once you have the tracking number, please email it to customercare@mygotobrands.com.  Such E-Mails should include the product name, tracking number, date of purchase, along with the choice of reimbursement method. 

We offer a 10-day return policy to our warehouse, counting from the day the package is delivered to the you.

If you want to return an item because of change of mind or you chose the wrong size/product, you will be charged  a restocking fee of 10% "Maximum $36.00 (30euro) " for the return shipment.

Note: You will pay for the return shipping fees and custom duty up to 27 euros (for non-EU countries).

You can reach out to us to check the address where to ship the item. It's necessary to use DHL, UPS or FedEx for the return. Once you have the tracking number, please email it to customercare@mygotobrands.com.  Such E-Mails should include the product name, tracking number, date of purchase, along with the choice of reimbursement method. 

Once the item is received, we'll refund the item's cost.