Terms and Conditions

Terms & Conditions for MyGoTo Brands

Our Partner Company Nordstroms will have a separate terms and conditions. If purchasing a product from  Nordstroms, please read their terms, condition and policy should be acknowledged. 

Article 1 – Scope

My Go To Brands LLC is registered business in New Jersey, USA, the following terms, and conditions control the offering and selling of products at MyGoToBrands.com, under the ownership of My Go To Brands LLC.

Items purchased on this website are traded directly by My Go To Brands LLC..

Customers must ensure that they read information concerning the rules of the Legislative Decree 196/2003 ‘’ THE PROTECTION OF PERSONAL INFORMATION CODE”, and in turn agree to the processing of personal data before proceeding with any purchases.

 Article 2 – General conditions of sale acceptance

Customers should review general conditions of sale and privacy policies on the given website before making any purchases. If a customer proceeds with a purchase, it is assumed that they have indeed given full acknowledgment and agreement to such policies, and without such acceptance, purchases should not be made.

Through purchasing a product of products, customers are accepting the general terms and conditions of the sale, including the payment, as well as reading in full the privacy policy. The customer will have given clear consent for the processing of personal information and agrees to comply with any stipulated agreements, including the payment method.

Products offered on MyGoToBrands.com. website are done so exclusively by
My Go To Brands LLC. to persons of or over the age of 18, and who are legally competent to enter into such a binding contract. It is My Go To Brands purgative to not process any orders from individuals who fail to meet such criteria. 

Article 3 – How to purchase

Any purchase of products completed by customers is done so in coordination with what is displayed and described on the website, including the indicated price and additional taxes and fees, which may vary depending on location. Additional costs include the cost of shipping,  will be shown at the moment of purchase.

The amount of units available will determine the availability of items, and My Go To Brands cannot guarantee the delivery of products ordered.  My Go To Brands will provide customers with the option of reserving products where possible and will communicate fully concerning delivery time (these may be longer than normal) with the customer either by E-Mail or telephone.

Before completing any purchase, the customer will always be made aware of the specific unit cost of each product selected, as well as the total number ordered (if more than one) and any delivery charge.

Having completed their purchase, customers will receive an E-Mail confirmation of their order, with My Go To Brands stating that is has been received, as well as proving a unique order number. After which, customers will receive a second E-Mail, this time confirming the acceptance of any such order, including the delivery of products to the stated address and an estimated deliver date. This information provides clients with the opportunity to check relevant information, and if necessary report and/or request further information at customercare@mygotobrands.com

Customers will be able to check the status of the order in the customer area.

Orders will have one of the following statuses:

CONFIRMED: Order has been made by the Customer and his/her payment has been verified. Order’s will be automatically canceled by the international banking system should no authorization be received.

WAITING FOR CONFIRMATION: My Go To Brands  has verified the order, thus confirming the availability of the product/s.

SENT: Purchases goods have been delivered to the relevant courier for transportation.

Article 4 – Methods of Payment

Payment by installments is strictly prohibited.

Should the customer choose to pay by one of the credit cards options that are accepted and displayed the website, any payment must be made with the submission of the purchase order. The validity of such a payment method will be stringently checked by the provider during the order process, with an E-Mail being sent to the customer indicating the results. Credit is received by My Go To Brands at the moment of the shipment of products.

Product prices are subject to change, however, confirmed orders will not be effected by any such alterations.

Should the provider or institution issuing the credit card refuse payment for any reason, My Go To Brands will not be held responsible for any delay or non-delivery of items.

My Go To Brands reserves the right to automatically cancel any order in the absence of relevant information needed to complete a transaction.

Information from the buyer’s credit card or financial information will at no time be known by My Go To Brands. Such information is transmitted through a secure and safe connection to an online portal for the bank or finance company provided by the customer. Therefore, My Go To Brands will not be held responsible for any fraudulent or illegal use of credit cards which may potentially occur during the transaction of a purchase. Should PayPal be used as a method of payment, customers will be directed immediately to the PayPal login page in order to complete their order.

When using PayPal, the amount of the purchase is charged to your PayPal account at the time of order. In the case of a cancellation by the customer or non-acceptance by My Go To Brands the amount will be refunded to the Customer’s individual PayPal account. My Go To Brands will in no event be liable for any damages, direct or indirect, as a result of any delays in releasing the amount committed by PayPal. For each transaction made with the PayPal account, the customer will receive, by e-mail, confirmation from PayPal directly. My Go To Brands reserves the right to cancel and/or suspend the order if PayPal sends an e-mail message showing errors and/or irregularities in the payment. In such an instance, My Go To Brands reserves the right to attain additional information from the customer, as well as the sending of documents to prove the ownership of credit cards. My Go To Brands also reserves the right not to accept the order without any right for the Customer to claim damages.

Should the customer cancel an order reserved with payment by credit card, or PayPal, My Go To Brands will reimburse through the same chosen method of payment made by the Customer, with requests for other methodology not being permitted under any circumstances.

Customer data is processed in a manner which prevents third parties from coming into contact with them. To increase security further, customers should strive to use an internet provider such as Google Chrome, Firefox or Safari. Until the time in which customers confirm any order, data surrounding credit card details reside exclusively on the customer’s computer or device.

Article 5 – Delivery

My Go To Brands accepts orders World Wide for Designer Brands, however, delivery times may increase depending on the delivery destination.

Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.

Any shipment costs added to the price of products will be calculated by our system. With larger orders, a member of our customer services team will contact the client to discuss shipment details and delivery time.

Verification is required if the number of packages delivered corresponds to that shown on the transport document, if the packaging is intact, and/or if the product matches the order.  If this is the case, customers must sign the delivery correspondents with ”the right to check the integrity of the products”. If this fails to be completed, customers may not dispute the non-matching appearance or quantity of the product ordered after delivery.

Products are delivered from My Go To Brands facilitation source 2-3 working days from dispatch of the order & payment confirmation, always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance where My Go To Brands has report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 8 working days following the order confirmation, customers should send a direct E-Mail to customercare@mygotobrands.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the E-Mail, My Go To Brands will contact the customer within 2 working days in order to resolve the problem or in some cases offer an explanation for non-fulfillment of orders.

Article 6 – Refunds & Returns

You can return of products because of differences from what was ordered or product damage. These cases will be authorized for return by My Go To Brands within two days of delivery to you.  We will pay for return shipment and no restocking fee will be charged.

Note: Some of our designer Brands are considered FINAL SALE. There are no returns on  Jewelry,  Sunglasses, Headbands.

 

For qualify returns, customers must contact My Go To Brands by E-Mail to customercare@mygotobrands.com

Such E-Mail’s should include the date of purchase, along with the choice of reimbursement method. The client must also provide photographic evidence for any defected products.

The product, along with its original packaging, as well as any other items received must be sent to the return postal address.

Requests for refunds made after two days of delivery will not be accepted.

Any agreed refunds will be within 10 working days of receipt of goods.

 

Article 7 – Privacy Policy

My Go To Brands LLC  will be the “owner” of customer’s data and all the information concerning the use of their personal data is summarized in the privacy document, in accordance with the Protection of Personal Information legislation.   Customers must, therefore, accept such a policy before proceeding with any purchases, with a particular focus on the following areas:

  1. Purposes of data processing. Commercial, promotional and/or sales purposes to identify potential customers for each specific product or service (eg, statistics, customer satisfaction feedback, preliminary gathering of information aimed at reaching an agreement or provision of a service, etc.); Customer satisfaction research (eg research on the quality of services); Fulfillment of obligations under the law, regulations or legislation.
  2. Data communication. The personal data collected by My Go To Brands LLC will be communicated and/or processed by people we trust, who, in pursuit of the above objectives, carry out operational, technical and organizational tasks. The personal data provided by Customers are used only to perform the job or related services; the data are not disclosed to third parties unless such disclosure is required by law or is directly necessary for the fulfillment of requirements.

All the details of the credit cards processed by email/ telephone/ fax are processed by the PayPal secure server and immediately canceled after the transaction.

  1. Rights of interested parties. – It is fully established that the customer has the option to exercise specific rights. The Customer may obtain: confirmation or otherwise of the existence of data concerning them, even if not yet recorded;

Information about the origin of personal data, the purpose and methods of processing it, and the basis of processing in cases where this is done using electronic instruments;

Indication of the identity of the Owner and the Person Responsible, and the persons or categories of persons to whom the personal data may be communicated or who have access to them;

The cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as updating, rectification or, where interested, integration of data unless it is impossible or involves the use of disproportionate means. The Customer may also object, for legitimate reasons, to the processing of personal data about them, even if it relates to the purpose of the data collection. The Customer can also object to the processing of personal data for sending advertising material or otherwise, aimed at carrying out market research and business communications.

Article 8 – Modifications

My Go To Brands have the right to edit this document without notice at any time, and as a result will be effective from the date of its publication at www.mygotobrands.com

Article 10 – Complaints

Customers wishing to make a complaint must address it to customercare@mygotobrands.com.